Shipping & Delivery Policy
Complete transparency regarding transit carriers, warehouse dispatch times, rate tiers, and delivery insurance.
1. Warehouse Dispatch & Cut-Off Schedule
All hardware shipments originate from our centralized distribution depot in New York, US, or regional partner hubs.
- Same-Day Dispatch: Orders placed Monday through Friday before 2:00 PM EST are packed and handed over to carriers on the same business day.
- Weekend & Holiday Orders: Orders completed after Friday 2:00 PM EST or during official US statutory holidays will be dispatched on the next immediate business morning.
- Handling Time: Typical processing and warehouse inspection takes less than 24 hours.
2. Shipping Rates & Delivery Timeframes
| Shipping Method | Order Value | Estimated Transit | Freight Cost |
|---|---|---|---|
| Standard Priority Ground | $150.00 and above | 2 – 4 Business Days | FREE |
| Standard Ground (Under Threshold) | Under $150.00 | 2 – 4 Business Days | $12.99 Flat Rate |
| Expedited Express 2-Day Air | Any Order Size | 1 – 2 Business Days | $24.99 |
3. Carrier Partnerships & Real-Time Tracking
We ship through established national carriers including FedEx Ground/Express and UPS.
Once your freight label is generated and scanned, an automatic shipping confirmation email containing your direct tracking URL will be delivered to your checkout email address. Please allow up to 4 hours for carrier status scans to refresh online.
4. Damaged or Lost Freight Protection
Every printer carton is insured for its full replacement value during transit. In the rare event that a package arrives with visible physical damage:
- Take immediate photographs of the exterior box packaging and shipping label before discarding materials.
- Contact our customer support team via our Online Support Desk within 48 hours of delivery.
- We will immediately dispatch a replacement unit or issue a full refund while managing the carrier claim on your behalf.
5. Address Changes & Redirect Requests
If you need to amend your shipping address after placing an order, please contact our emergency dispatch hotline within 1 hour of placing the order. Once an order has been picked up by the freight carrier, rerouting fees assessed by FedEx/UPS may apply.