Question 1

How long does delivery take, and is it really free?

Accepted Answer

All orders over $150 qualify for Free Express 2-Day Business Delivery across the continental United States. Orders placed Monday through Friday before 2:00 PM EST dispatch from our distribution center on the same business day.

Question 2

Do your printers include genuine ink/toner in the original box?

Accepted Answer

Yes, 100%. Every printer sold by PrinterGo is brand-new, factory-sealed OEM hardware. Models such as the HP Smart Tank and Epson EcoTank include full sets of manufacturer ink bottles providing up to 2 years of typical printing straight out of the box.

Question 3

How can I track my printer shipment?

Accepted Answer

As soon as your hardware is scanned by our freight partners (FedEx or UPS), you receive an automated email with your direct tracking number and estimated delivery date.

Question 4

What is your 30-Day Return & Refund Policy?

Accepted Answer

If your printer does not meet your specific workload demands, you can return it within 30 days of receipt for a 100% full refund. We do not charge restocking fees on original condition returns. Contact our support team for a prepaid return label.

Question 5

How does manufacturer warranty coverage work?

Accepted Answer

All units include official 1 to 2-year manufacturer warranties from HP, Epson, Canon, or Brother. In addition, PrinterGo provides complimentary lifetime setup, Wi-Fi pairing, and firmware triage assistance.

Question 6

What should I do if my printer arrives damaged in transit?

Accepted Answer

All shipments are fully insured. If the outer shipping box or unit shows courier transit damage, notify us within 48 hours of delivery and we will dispatch a replacement unit immediately with expedited priority freight.

Question 7

Should I choose an EcoTank / Supertank or a Monochrome Laser Printer?

Accepted Answer

Choose a Supertank (like Epson ET-3850 or HP Smart Tank 7301) if you print frequent color materials, schoolwork, presentation graphics, or family photos—it delivers the lowest cost per page (under 1 cent). Choose a Monochrome Laser (like Brother HL-L2405W) if you primarily print text documents, invoices, or legal contracts—it delivers rapid speeds (up to 32 PPM) with zero risk of ink drying or head clogging.

Question 8

Will bottled ink dry out if I leave the printer unused for weeks?

Accepted Answer

Modern supertank printers feature sealed airtight ink delivery tubes and automated micro-maintenance cycles. Unlike older disposable cartridges that dried up rapidly, EcoTank and Smart Tank models remain primed and ready even after multi-week vacations.

Question 9

Are your printers compatible with Apple AirPrint, macOS, Windows 11, and Android?

Accepted Answer

Yes. All wireless models in our catalog support native Apple AirPrint (iOS & macOS), Mopria print service for Android, and standard Windows 10/11 drivers. No special third-party cables or subscription software are required.

Question 10

How do I get help pairing my printer to my office Wi-Fi network?

Accepted Answer

Every customer gets free access to our certified hardware technicians. Submit a setup request via our Printer Setup Portal or Contact Desk and a New York technician will walk you step-by-step through network pairing.

Frequently Asked Questions