30-Day Return & Refund Policy
Transparent return terms, zero restocking fees, and full money-back guarantee for business and consumer hardware purchases.
1. Return Eligibility Window
The 30-day trial period begins on the day carrier delivery confirmation is recorded. If for any reason your printer does not meet your expectations, workload demands, or software compatibility requirements, you are fully entitled to request a return authorization.
2. Hardware Condition & Testing Exceptions
We recognize that you must unpack and test your printer to evaluate print quality and network connectivity.
- Opened Consumables: If you opened the factory ink bottles or installed starter toner cartridges to run setup test pages, your return remains 100% eligible for a full refund.
- Original Packaging: Please retain the original carton packaging, foam inserts, manuals, power cords, and USB cables. Returns must include all standard included accessories.
- Physical Condition: Hardware must be free of accidental physical damage (e.g. cracked housings, liquid spills) not caused during original transit.
3. Zero Restocking Fees & Prepaid Return Labels
| Return Reason | Restocking Fee | Return Freight Cost | Resolution |
|---|---|---|---|
| Defective / DOA / Transit Damage | $0.00 | Prepaid Label Provided by Us | Immediate Replacement or 100% Refund |
| Buyer Remorse / Changed Mind | $0.00 | Customer covers return postage | 100% Product Price Refunded |
| Incorrect Model Ordered | $0.00 | Exchange assistance available | Direct Hardware Exchange or Store Credit |
4. Step-by-Step Return Process
- Initiate Request: Submit an RMA request through our Online Support Desk with your Order Number (e.g. PJH-123456) and reason for return.
- Receive RMA & Prepaid Label: Within 1 business day, our team will email you a Return Merchandise Authorization (RMA) barcode and return shipping label.
- Pack & Drop Off: Securely repack the printer in its original box, affix the shipping label over old labels, and hand it to any authorized FedEx or UPS depot.
5. Inspection & Refund Timeline
Once our New York depot receives the return, our technician inspects serial numbers and contents within 48 business hours.
Upon approval, refunds are credited automatically back to the original method of payment (Visa, Mastercard, American Express, or PayPal). Financial institutions typically process and show funds within 3 to 5 business days.